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Terms and privacy policy

Terms of Use

Last Updated: September 7, 2019.


This is a legal agreement (the "Agreement") between you and FamilyPDF Limited ("FamilyPDF") stating the terms and conditions under which you may access and use any website or webpage operated by FamilyPDF (collectively, the "Site"). By accessing or using the Site in any way you agree to and are bound by this Agreement.

FamilyPDF reserves the right to change this Agreement at any time without prior notice to you. In such an event, your continued use of the Site constitutes your acceptance of any and all changes to the Agreement. The most current version of the Agreement can be reviewed by clicking on the "Terms" hypertext link located at

Prohibited activities

You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, transfer, license, sell, reverse engineer, create derivative works based on, or use for any commercial purpose any of the information, documents, files, text and graphics contained in the Site (the "Content"), or the selection and arrangement of the Content. You agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the Site. You agree not to use or access this Site for any purpose that is unlawful, or in any manner which could cause it to be disabled, damaged, overloaded, or impaired or interfere with any other person's use and enjoyment of this Site. You agree not to circumvent, disable or otherwise interfere with security-related features of the Site by hacking, password "mining", misrepresenting your identity, or any other illegitimate means.

Links to third party websites

The Site may contain links to websites controlled by third parties. These links are provided solely as a convenience to you and not as an endorsement by FamilyPDF of the contents of such third party websites.

Privacy policy

FamilyPDF's Privacy Policy is made a part of this Agreement by reference, and can be viewed by clicking here.

Terms of sale

FamilyPDF's Terms of Sale are made a part of this Agreement by reference, and can be viewed by clicking here.

Proprietary rights

The Site, the Content, and the selection and arrangement of the Content are protected by copyright, trademark, patent, and/or other intellectual property laws. All proprietary rights are expressly reserved.

Disclaimer of warranties

The Site and the Content are provided "as is", and you acknowledge that your use of the Site is entirely at your own risk. FamilyPDF disclaims any and all warranties or conditions, express, statutory and implied, with respect to the Site or the Content or any third party sites linked to the Site, including without limitation warranties as to merchantability, title, operation, non-infringement, usefulness, completeness, accuracy, reliability and fitness for a particular purpose. Further, FamilyPDF does not represent or warrant that the Site will be available and meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.

Limitation of liability

In no event shall FamilyPDF, its officers, directors, employees, affiliates, agents, service providers or suppliers (each, a "FamilyPDF Party" and collectively, the "FamilyPDF Parties"), be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your use of or inability to use the Site or the Content or any third party websites linked to the Site, even if such FamilyPDF Party has been advised or ought to have known of the possibility of such damages, and without regard to whether the damages arise from breach of contract, breach of warranty, negligence, or any other cause of action. If you are dissatisfied with the Site, the Content, or any part of this Agreement, your sole and exclusive remedy is to discontinue using the Site. If any portion of this limitation is found to be invalid or unenforceable for any reason, then in no event shall any FamilyPDF Party be liable for damages in excess of one (1) US dollar.

The disclaimers and limitations contained in this Agreement apply to the maximum extent permitted by applicable law, and are not intended to deprive you of any mandatory protections provided to you under applicable law.

Termination or suspension

FamilyPDF may terminate this Agreement, or terminate or suspend your access to the Site at any time, with or without cause, with or without notice. Upon such termination or suspension, your right to use the Site will immediately cease and any information you have stored on the Site may not be retrieved later.

Governing law

The Site is administered by FamilyPDF from its offices in Ontario, Canada. The Site will be governed by and construed in accordance with the laws of Ontario, Canada, without giving effect to any principles of conflicts of laws. All disputes, controversies or claims arising out of or in connection with the Site shall be submitted to and be subject to the jurisdiction of the courts of Ontario, Canada. You submit to the exclusive jurisdiction of the courts of Ontario, Canada to finally adjudicate or determine any suit, action or proceeding arising out of or in connection with the Site. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

General terms

Any consent by FamilyPDF to, or waiver of, a breach of this Agreement that you have committed, whether express or implied, shall not constitute a consent to, or waiver of, any other, different or subsequent breach. In the event that any provision of this Agreement is determined to be unenforceable or invalid by a court of competent jurisdiction, such determination shall not affect the validity and enforceability of any other remaining provisions.

Except for any written agreements with FamilyPDF that expressly reference this Agreement, this is the entire Agreement between you and FamilyPDF relating to the matters contained herein, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and FamilyPDF with respect to the Site. FamilyPDF may assign this Agreement, in whole or in part, at any time with or without notice to you. You may not assign or transfer this Agreement or any right or obligation hereunder.

Terms of Sale

Last Updated: April 6, 2020.

These Terms of Sale form part of the Terms of Use of the Site, which can be viewed by clicking here.


FamilyPDF accepts payment for products and services subject to the following terms and conditions:

Purchase methods

Customers may purchase products and services online through Stripe's secure payment processing platform, which accepts credit card or any other payment type supported by Stripe.

Payment receipts

Customers will receive an acknowledgement of purchase directly from Stripe, sent to the email provided to Stripe at the time of purchase. FamilyPDF does not process or store payment information.

Refund policy

The FamilyPDF family tree, with watermark removed, is a digital product. Digital products can be saved and printed immediately after purchase. For this reason, all sales of digital products are final, and no refunds will be made.

Privacy Policy

Last Updated: December 6, 2020.

This Privacy Policy forms part of the Terms of Use of the Site, which can be viewed by clicking here.


At FamilyPDF, we are committed to maintaining your trust and confidence by enforcing a robust Privacy Policy, and by providing a high degree of transparency. This Privacy Policy outlines what information we collect and why, how we share the information we collect, how you can access and control the information we collect, for how long we retain your information, and how we keep this information secure.

What data we collect, and why

FamilyPDF only collects the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us. For example, you do not have to provide a name or address to sign up for an account.

Information you may choose to provide FamilyPDF includes:

What Why
Email So that users can sign into the Site, in conjunction with their password, in order to build and manage family tree projects. Your email also may be used for the following purposes:
  • reset your password and help keep your account secure
  • provide you with a link to your project and notify you if that link changes
  • remind you if your account is scheduled for deletion
  • notify you of changes to FamilyPDF's terms
  • respond to your support enquiries
  • announce new versions and changes to FamilyPDF's products and services
  • advertise new products and services available through FamilyPDF
  • contact you in special circumstances related to your account
  • contact you about legal requests
Password So that users can sign into the Site, in conjunction with their email, in order to build and manage family tree projects. Passwords are hashed securely and never stored in plain-text.
Family tree content So that users can populate a family tree project with ancestors, images and stories, and customize the layout.
Favourite ancestry search engines So that users can quickly access the ancestry search engines that they prefer.
Feedback So that users can help FamilyPDF improve by telling us about their product experience and reporting any bugs, and so that FamilyPDF can provide customer service and support.

FamilyPDF may also collect information about your usage of the Site for the purpose of managing and improving the Site, and maintaining its safety. For example, FamilyPDF tracks sign in attempts, so that we can help prevent unauthorized access to a user's account by temporarily locking a user's account if someone repeatedly enters the wrong password too many times.

Third parties may also collect information you provide them, or that is generated by your usage of the Site, including:

What Why
Transaction details including financial information Collected by Stripe:

So that users can make purchases on the Site. FamilyPDF does not process or store payment information. Instead, in order to make a purchase, users provide this information to Stripe's secure payment processing platform.

FamilyPDF is not responsible for the privacy policies or practices of third parties.

FamilyPDF's disclosure regarding Cookies and Third-Party Services is made a part of this Privacy Policy by reference, and can be viewed by clicking here.

How we share the information we collect

FamilyPDF does not collect, sell, rent or trade email lists, ancestry data, or any other personal information with third parties.

FamilyPDF does not disclose personal information to any third party, except in the following rare instances:

  • to law enforcement in response to a valid subpoena, court order, warrant, or similar government order,
  • or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.

FamilyPDF does share aggregated, non-personally identifiable statistics about the Site and business with third parties, such as the number of active users.

How you can access and control the information we collect

If you have created a FamilyPDF account, you may access and control your information as follows:

  • from the My Projects screen, you may access your projects and update or delete all content inside them, and
  • from the My Account screen, you may download all the data you have stored in FamilyPDF, and you may delete your entire account, including all your projects and the information contained in them.

For how long we retain your information

FamilyPDF does not retain your information for longer than is necessary to fulfill the purpose of your interaction with us.

Account type Retention policy
Free accounts If you create a FamilyPDF account, but do not upgrade your project to remove the watermark, your account will be deleted 60 days after its creation. Account deletion permanently removes your email, encrypted password, and any project data from our production database immediately, and also from our backups within 30 days.
Paying customers Unless you choose to delete your account, we may retain your account and project information indefinitely.

How we keep this information secure

FamilyPDF takes all measures reasonably necessary to protect personal information from unauthorized access, alteration or destruction.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personal information. The computers and servers in which we store personal information are kept in secure environments in Canada and the United States.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Cookies and Third-Party Services

Last Updated: September 19, 2019.

This disclosure of Cookies and Third-Party Services forms part of the Privacy Policy of the Site, which can be viewed by clicking here.


A "cookie", or "HTTP cookie", is a file stored in your browser to deliver services, remember your preferences, or maintain and improve the Site.

First-party cookies

FamilyPDF use cookies (and similar technologies, like HTML5 localStorage) to keep you signed in, and to enable essential functionality in the Site.

Cookie name Purpose

Manages signin during a session.

consent Set by FamilyPDF:

Used to suppress the cookie consent notification for 365 days if you select "Accept".

Third-party cookies

Some third-party service providers set their own cookies, which FamilyPDF has no control over. A list of observed third-party cookies is provided below, and a list of all third-party service providers and their privacy policies is also provided on this page.

Cookie name Purpose
__stripe_mid Set by Stripe:

Enables Stripe to supply payment processing on the Site.


Third-party services

FamilyPDF only uses "third-party services" when necessary to deliver and maintain the essential functionality of the Site, and works hard to maintain your trust by selecting providers that are leaders in their domain areas and have robust privacy policies.

Service Description Privacy notice
Stripe Provides payment processing, which we use to offer online payment options such as VISA.
Font Awesome Provides icon libraries, which we use to help you enjoy and navigate the Site, like this:

Google Fonts Provides open source designer web fonts, which we use to help you enjoy and navigate the Site, and to ensure your FamilyPDF project looks great. We use the following fonts from Google:



Indie Flower

Nunito Sans

FamilyPDF logo

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